IT Project/Customer Success Manager
We are looking for managers to help us lead an increasing number of complex projects in the field of data processing and utilization (Business Intelligence, Data Integration, Cloud Data Warehouse).
The role of the Customer Success Manager/IT Project Manager will be to manage customer expectations, oversee project limits, and ensure that the customer gains value from their data.
Our projects combine elements of consulting (needs analysis and solution design), implementation (back-end and front-end), enablement (training, workshops, documentation), and subsequent support.
Professional and proactive communication is absolutely key, both externally (with the project owner and other customer representatives) and internally (with salespeople, developers, designers, and EMARK support managers).
Job description:
- Managing customer expectations, organizing development sprints, coordinating priorities, and regularly evaluating the status (budget and deadlines) of assigned projects or SLA
- Organizing and supporting team members, ensuring collaboration from customers, and proactively resolving delivery barriers
- Collaborating with the capacity manager to manage the workload of development team members
- Working with the account manager and technical lead on further development plans, supporting presales of new initiatives, and ensuring long-term partnerships with customers
- Managing projects and issues in internal JIRA and preparing materials for invoicing
- Ensuring successful deployment and adoption of solutions by the customer
- Evaluating and communicating project success and solution value
- Supporting solution development, e.g., design, testing, documentation, training
Professional requirements:
- Experience with agile project management
- Experience with projects using ETL and BI tools is an advantage
- Knowledge of SCRUM is an advantage
- Proficiency in MS Office tools is a given
- General knowledge of IT terminology
- Advanced English – fluent in both spoken and written form
- Education in a technical, economic, or managerial field
We offer:
- Work with top-notch and modern technologies (Power BI, Qlik, Snowflake, Confluence, MS Azure,...) on exciting projects
- Implementation of innovative solutions that work and bring value to more than 300 customers
- Access to the latest insights and trends in data and data analytics
- 25 days of vacation regardless of age + 5 Emark days (sick days)
- One-month sabbatical after 5 years of service
- Permanent contract with a focus on long-term collaboration and a partnership approach
- 90€/quarter contribution for relaxation, sports activities/multisport card, and mental health
- Contribution to the 3rd pension pillar
- Mobile phone and PC also for private use
- Free parking at the office, on-site kindergarten, coffee, tea, and fruit available
- Competitive financial compensation and a bonus model based on success
Place of work:
- We allow remote work (home-office), but our offices are fully available in Bratislava, Pardubice, and Prague
- Business trips within the country or abroad are rare and subject to mutual agreement
Employment type:
- At least part-time employment
- Option to work under a permanent contract or as a contractor (freelance/self-employed)
- Starting at 2000 € gross + variable component (quarterly bonuses) depending on the candidate's knowledge, qualifications, and motivation
